All orders are processed within 24 hours (excluding Sundays and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Domestic shipping rates depend on weight. For packages weighing up to 5lbs, there will be a $12.00 shipping fee added at checkout. For packages weighing between 5-50lbs, a $20.00 shipping fee will be added at checkout.
You can skip the shipping fees with free local pickup at our Downtown Sacramento location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 11:00 am to 6:00 pm, Monday through Saturday. Please have your order confirmation email with you when you come.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Blue Ox is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
All sales are final.
The Blue Ox does not offer Exchanges, Returns, or Refunds on any items offered for sale in-store and/or online (damaged items are the only exception. See "Damaged Items" below).
Please check sizes and reference model measurements to be sure the item fits before purchase. If you have any questions about sizing, we'd be happy to assist you in-store, by email (email@example.com) or through one of our social media channels (Facebook: @theblueox916 Instagram: @theblueox916).
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.