The Blue Ox does not offer Exchanges, Returns, or Refunds on any items offered for sale in-store and/or online (damaged items are the only exception. See "Damaged Items" below).

Please check sizes and reference model measurements to be sure the item fits before purchase. If you have any questions about sizing, we'd be happy to assist you in-store, by email (theblueox916@gmail.com) or through one of our social media channels (Facebook: @theblueox916 Instagram: @theblueox916).

Damaged Items

In the event that your order arrives damaged in any way, please email us as soon as possible at theblueox916@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.