Return Policy

14-Day Return Window

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item within 14 days from the date you received it. Please review the following guidelines to ensure a smooth return process:

1. Eligibility: Items must be returned within 14 days of receipt. The item must be in its original condition, including all packaging, tags, and accessories.

2. Restocking Fee: A 20% restocking fee will be applied to all returned items. This fee covers the cost of processing the return and restocking the item.

3. Return Process:

   • Contact our customer service team at theblueox916@gmail.com to initiate the return process.
   • Ship the item back to us using a trackable shipping method. Please ensure the package is securely packed to avoid damage during transit.
   • Note: We do not provide return shipping labels. Customers are responsible for all return shipping costs.

4. Refunds: Refunds will be issued to the original payment method, minus the 20% restocking fee, once the returned item has been inspected and approved.

5. Non-Refundable Costs: Shipping costs are non-refundable. Customers are responsible for return shipping fees.

If you have any questions or need further assistance, please contact our customer service team at theblueox916@gmail.com.

Thank you for shopping with us!